Warning: Since your email service provider probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts or address book so that you can receive receipts, product updates, discounts and coupons, and our newsletter. This process is known as whitelisting. It only takes a few seconds to fix…
Step 1: If you do not see an email from The Healthy Living Association in your inbox, due to the over-filtering by your email provider, my email to you may have mistakenly been sent to your spam folder. Please open your spam folder look for it there, open it and mark it as not spam (usually by dragging it to your inbox or primary tab.)
Step 2: Click on the email providers or software you use from the list below to see how to make sure you get the mail from email@example.com you have asked for.
CLICK ON YOUR EMAIL SERVICE PROVIDER BELOW TO GET YOUR INSTRUCTIONS:
If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail. If you find an email from The Healthy Living Association in your Gmail Promotions tab:
Grab and drag my email to the Primary Inbox Tab.
After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.
The conversation has been moved to “Primary” Do this for future messages from Chris@HealthyLivingAssociation.org? Yes
Click Yes in the yellow alert box at Gmail.
This way you will always see The Healthy Living Association in your Primary Inbox tab…
If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.
The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.
To prevent this from occurring you can do either of the following:
Add the The Healthy Living Association to the list of Approved Senders.
Decrease the Spam Email Filter Strength.
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders:
Open Microsoft Outlook.
Click the Spam Mail folder then select the legitimate email detected as spam.
Click Approve Sender on the toolbar.
Click Yes when the confirmation message appears.
Decrease the Spam Email Filter Strength:
Open Microsoft Outlook.
Click Trend Micro Anti-Spam then click Settings.
On the Spam Filter tab, move the slider bar to select a lower filter strength.
Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.
Whitelist Quarantined Senders:
Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
Locate the email from The Healthy Living Association and the sender email address Chris@HealthyLivingAssociation.org that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.
Whitelist Senders and Domains:
Open your web browser. Navigate to your company’s Barracuda firewall homepage.
Click on the Block/Accept tab.
Choose “Sender Domain Block/Accept.” Enter the Domain name fromChris@HealthyLivingAssociation.org to whitelist. For example, you can enter aol.com to allow all AOL addresses.
You may enter a comment to remind you why you allowed this Domain. Click “Add.”
Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, such as “Chris@HealthyLivingAssociation.org“
Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.
Highlight the email from The Healthy Living Association with the email address Chris@HealthyLivingAssociation.org to Whitelist.
Click “More” in the SPAMfighter Toolbar and select “Whitelist”.
Here you can choose if you want to Whitelist the email address Chris@HealthyLivingAssociation.org or the whole Domain.
To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.
To do this, follow these steps:
Click “More” in the SPAMfighter toolbar.
Then “Filter settings”
Then “Blacklists & Whitelists”
Then “Whitelist email address”
Select your ‘Address Book’ and click on “Check all”
If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to: